Big Timber raft package

1) Terms and Conditions for Accommodation Only

General
Unless otherwise agreed, the following rules apply.

Booking and Confirmation
A booking is binding once it has been confirmed and you have received a booking number. This may occur verbally, in writing, or via our booking system. When booking, you must provide your name, address, arrival and departure time, and method of payment. Different rules apply to different price categories—see detailed price information.

To book a room at Granö Beckasin, for yourself or another person, you must be at least 18 years old. If you book a room for a minor and do not stay at the property yourself, the minor must present a signed consent form from a legal guardian upon arrival. The consent confirms that the guardian approves the minor’s stay and assumes responsibility for the minor and their actions. The person who made the booking, or alternatively the guardian who also stays at the hotel, is responsible for the minor even if staying in separate rooms.

Arrival and Departure
Your room is available from 15:00 on the day of arrival. On the day of departure, you must vacate the room no later than 11:00. The room is reserved for arrival until 18:00. If you expect to arrive later, you must notify reception. Written notice of late arrival must be confirmed in writing by the hotel to be valid.

Cancellation and No-Shows
Cancellations must be made no later than 15:00 local time on the day of arrival unless otherwise agreed at the time of booking.
If you fail to cancel or cancel after 15:00, you must pay for the first night. If the hotel has incurred specific costs due to your booking, you may be required to compensate for these.

Granö Beckasin’s Obligations and Your Requests
If Granö Beckasin cannot provide the room as agreed, the guest is entitled to receive a comparable or better room within Granö Beckasin at no additional cost. If this is not possible, a room of similar standard at another hotel will be provided (the new accommodation does not need to be of the same type, e.g., a treehouse).
Please specify your requests at the time of booking to ensure the hotel can prepare accordingly.

Smoking is strictly prohibited in all rooms. Pets are welcome in cabins and selected Bird’s Nest rooms. A surcharge of SEK 500 applies, and you must notify staff at the time of booking. Violations of the smoking ban or bringing an unregistered pet will result in a sanitation fee of SEK 3,000. Guests must report and compensate for any damage to rooms, cabins, or furnishings belonging to Granö Beckasin.

Payment
Some price categories require advance payment; otherwise, payment is made during your stay. We prefer payment by debit or credit card. We accept common card types but are not obliged to accept specific cards, checks, vouchers, or foreign currency unless previously agreed. You may also pay online by logging in at granobeckasin.com/en/my-booking/

Storage of Valuables and Luggage
The hotel can store your luggage but assumes no responsibility for it. The hotel is not obliged to store items of high value. The hotel has no strict liability for belongings kept in guest rooms. Loss of a key must be compensated by the guest. According to law, the hotel may hold luggage as security for a guest’s outstanding payments and, under certain conditions, sell it.

Your Personal Safety
Always locate emergency exits, alarms, and fire extinguishers. Review the information posted on the inside of your hotel room door.

2) Terms for Packages (Accommodation Plus Meals/Activities) or Package-Like Arrangements for Private Guests

General
When making a booking, you must provide your name, address, arrival and departure time, and payment method. Different conditions apply depending on price—see detailed information.

To book an activity or package arrangement at Granö Beckasin for yourself or another person, you must be at least 18 years old. Minors may not participate in activities without a legal guardian present.

If you have a disability, serious health condition (physical or mental), or are pregnant, you must contact us before booking to ensure the planned package can be carried out safely.

Booking and Confirmation

For bookings up to a total value of SEK 5,000:
A booking is binding once it has been confirmed and you have received a booking number. Payment may be made in advance, upon arrival, or at departure. You must notify us of your preferred payment method at the time of booking.

For bookings exceeding a total value of SEK 5,000:

• You will receive a confirmation by post or email along with a booking number.
• 20% of the total amount must be paid within 10 days.
• The remaining amount must be paid no later than 30 days prior to arrival.
• If the booking is made within 30 days prior to arrival, the full amount must be paid immediately.
• The agreement becomes binding for both parties once at least one partial payment has been made.
• Optional cancellation protection can be purchased at the time of booking (see “Cancellation Protection” below).

Cancellation Terms
A handling fee applies when cancelling or changing dates:

• SEK 150 per adult
• SEK 75 per child
• SEK 75 per person for group bookings

Cancellations must be made more than 30 days prior to arrival.
If cancelled later, the following charges apply (in addition to the handling fee):

• 30–14 days before arrival: 25% of the package price
• 13–8 days before arrival: 50% of the package price
• 8 days or fewer before arrival: 100% of the package price

Changing dates is subject to the same rules as cancellation.

Changes to Bookings
Granö Beckasin reserves the right to alter an arrangement due to circumstances beyond our control. We always strive to resolve issues sensibly and satisfactorily.

Cancellation Protection
Travelers who have purchased cancellation protection may cancel if:

• The traveler or the traveler’s spouse/partner, a close relative, or travel companion suffers from a serious illness or accident preventing the trip.
• The traveler experiences another serious event, such as a fire in their home.
  A travel companion cancels their trip.
• The trip must be cancelled as soon as possible and supported by a medical and/or relationship certificate.

Price Changes
Prices may only be adjusted due to:

• Changes in transport costs
• Changes in taxes, customs duties, or fees related to services included in the trip
• Currency fluctuations affecting the organizer’s costs

Prices may not be increased within 20 days before the agreed departure date.

3) Terms and Special Conditions for Arrangements
Cancellation Terms
(Identical to the package conditions above.)

Changes to Bookings
Granö Beckasin reserves the right to adjust an arrangement due to circumstances beyond our control. We will always use common sense to ensure satisfactory solutions.

Timber Raft Arrangements

• Minimum of 2 adults per raft.
• Adults must be able to swim.
• You are responsible for returning rented equipment on time, clean and undamaged.
• You will be charged if you terminate the activity at a location other than the designated endpoint.
• Participation is at your own risk.

Canoe, Pedal Boat or Other Boat Arrangements

• Adults must be able to swim.
• Children 15 and under only with an accompanying adult.
• For white-water paddling: minimum 18 years, able to swim, good canoeing experience, and 2 adults per canoe.
• Equipment must be returned on time, clean and undamaged.
• Charges apply if you end the activity at an unapproved location.
• Participation is at your own risk.
• Life jackets are included.

Cycling Arrangements

• Children 15 and under only with an accompanying adult.
• Equipment must be returned on time, clean and undamaged.
• Participation is at your own risk.
• Helmets are included.

Equipment Rental

• Rented equipment must be returned on time, clean and undamaged.
• Charges apply for damage or returning equipment at the wrong location.
• Participation is at your own risk.

Snowmobile Tours

• All tours are guided.
• Punctuality is appreciated.
• Additional winter clothing is provided (helmets, suits, boots, goggles, gloves, etc.).
• Drivers must be 16 or older to drive their own snowmobile.
• Drivers must hold a valid licence (car, tractor, AM Class 1, snowmobile, or motorcycle).
• Drivers must be 18 or older to carry a passenger.
• Maximum 2 people per snowmobile (driver + passenger).
• Small children may ride in a sled pulled by the guide’s snowmobile; an adult must accompany the child.
• A safety briefing is provided before departure.
• All guests must sign a liability waiver.
• Participants must follow the guide’s instructions; violations may result in immediate termination of the tour.
• Solo drivers must understand the inherent risks.
• Participants must ride in line; zig-zag riding is strictly forbidden.
• Anyone suspected of being under the influence of alcohol or drugs will not be allowed to participate.
• Safe distance must be maintained.
• Participation is at your own risk.
• In case of damage caused by a driver, up to SEK 10,000 may be charged as an insurance excess.
• We reserve the right to refuse participation.
• Granö Beckasin may cancel tours due to poor weather conditions.

4) Terms for Conference and Group Bookings
Cancellations follow Visita’s cancellation rules (see visita.se).
Cancellations must be made in writing.

Up to 4 weeks before arrival: no charge

• 4 weeks before arrival: 25% of the booking value
• 3 weeks before arrival: 50%
• 2 weeks before arrival: 75%
• 1 week before arrival: 100%

If Granö Beckasin has had additional costs due to the cancellation, these will be charged in full.
Changes to the number of guests of up to 10% may be made free of charge until 5 days before arrival. After that, the originally booked number will be charged even if fewer guests attend.

5) Processing of Personal Data
Information on Processing of Personal Data
We process your personal data in your capacity as a visitor and guest.
We do this to manage bookings for accommodation, activities, and restaurant visits, and to administer your stay in general. For these purposes, we process the information you provide such as your name, phone number, email, and personal identity number. Certain data may also be used for statistical purposes.

The legal basis for processing is to fulfil our agreement with you, and to comply with legal obligations such as accounting laws. Employees of Granö Beckasin may access your data.

Granö Beckasin may also share your personal data with partners arranging activities you participate in, or accommodation providers outside our own facilities.
Your personal data is stored until no longer needed for the purposes described above, and will then be deleted.

Your Rights
You have the right to:

• Request access to your personal data (data subject access request)
• Request correction of incorrect information
• Request deletion of your data
• Object to how your data is processed
• Request restriction of processing
• Request transfer of your data to another organisation

You may exercise these rights by contacting us.
If you are dissatisfied with our handling of your data, you may file a complaint with the Swedish Authority for Privacy Protection.

Contact Us
Phone: +46 933 41000
Email: info@granobeckasin.com